Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hollowlittlegoods@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hollowlittlegoods@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hollowlittlegoods@gmail.com.

Returns and exchanges

You can request a return or exchange within 30 days of delivery.

• Items must be unworn, unwashed, and have all original tags attached.

• Beanies are final sale for hygiene reasons unless they arrive damaged or incorrect.

• Customers pay return shipping unless the item arrived damaged or incorrect.

• Original shipping charges are non-refundable.

To start a return, email hollowlittlegoods@gmail.com with your order number and the items you'd like to return. We'll send you instructions. Items sent back without contacting us first may not be accepted.

Pre-order cancellations

You can cancel a pre-order for a full refund any time before it ships. If we can't ship within the estimated timeframe, we'll email you with an updated date and the option to cancel for a full refund.

Refunds

Once we receive and inspect your return, we'll email you to confirm your refund. Approved refunds go to your original payment method and can take 5–10 business days to appear.

Damaged or incorrect items

Email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping.